Guest Information


Located to the left side of the Main Entrance inside the Studio. Guest Services offers:
  • Dining Assistance
  • Lost and Found Assistance
  • Lost Children Assistance


Located to the right side of the Main Entrance inside the Studio.


Located next to Stroller & Wheelchair Rentals — look for the white cross with green background.

  • Loose articles (cameras, hats, etc.) must be secured in the lockers or left with a non-rider prior to experiencing Revenge of the Mummy ® Battlestar Galactica: HUMAN® and Battlestar Galactica: CYLON®
Attraction lockers are available for your use, free of charge for a set period of time.

Additional height requirements are:
  • Guests under 122cm may not ride Revenge of the Mummy
  • Guests under 102cm may not ride TRANSFORMERS The Ride: The Ultimate 3D Battle
  • Guest under 92cm may not ride Canopy Flyer and Enchanted Airways
  • Guests under 100cm may not ride Puss in Boots’ Giant Journey
  • Guests under 125cm may not ride Battlestar Galactica: HUMAN and Battlestar Galactica: CYLON

Please note and adhere to height requirements and health requirements posted at each attraction.
Children under 122cm in height must be accompanied by a supervising companion and must be able to sit upright, unassisted, on all rides.

The event is not recommended for children under the age of 13 due to its intense nature.

Failure to follow posted attraction guidelines may result in serious injury or expulsion from the Studio.

  • Many haunted venues maintain safety admission requirements for guests with disabilities. Additional health requirements and guidelines are posted at each haunted venue. We apologise, but Electronic Convenience Vehicles (ECV) are not permitted on any ride vehicle or haunted venue. If you have questions, please see any Team Member or visit Guest Services.
  • A complimentary Rider's Guide for Rider's Safety and Guests with Disabilities is available at Guest Services.


Due to the nature of the attractions, expectant mothers are requested to avoid riding Accelerator®, Revenge of the Mummy®, Enchanted Airways, TRANSFORMERS The Ride: The Ultimate 3D Battle, Puss in Boots’ Giant Journey, Battlestar Galactica: HUMAN®, Battlestar Galactica: CYLON®, Killuminati, Stranger Things, Pontianak, Ghost of Oiwa, Pagoda of Peril.

We have provided comfortable areas where you may wait for your party.


Universal Studios SingaporeTM strives to ensure Studio common areas are smoke-free. Smoking is permitted only in areas designated by the smoking symbol in the Survivor guide.

  • For same day re-admission, you must present your event admission ticket and hand stamp for re-entry.
  • Hand stamp can be obtained at the exit turnstile prior to exiting.


Event guides are located at the front gate turnstiles and selected restaurants and merchandise locations. In the event of lightning within close proximity to the Studio, we will, for the safety of our guests, close most of the outdoor attractions.

  • No costumes, make up or masks allowed at this event.
  • Guest wearing costumes will be turned away at the front gate.
  • This event may be too intense for young children and is not recommended for children under the age of 13, adult discretion is strongly advised.
  • Bag check will be conducted on all personal and/or hand carry baggage.
  • Strictly no outside food and beverages are allowed.
  • Proper attire, including shoes and shirts, must be worn at all times while visiting the park.
  • For the safety of your children, please ensure that they are supervised at all times.
  • No flash photography, video recording, eating, drinking or smoking is allowed inside any Universal Studios Singapore attraction.
  • For your safety and to avoid injury, you must comply with all notices, directions and requests of any team member. Failure to follow posted attraction guidelines may result in serious injury.